{"id":278,"date":"2025-03-06T12:28:47","date_gmt":"2025-03-06T12:28:47","guid":{"rendered":"https:\/\/airauto.pt\/faq\/"},"modified":"2025-04-17T08:46:52","modified_gmt":"2025-04-17T08:46:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/airautocarhire.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f5f6f8″ custom_padding=”24px||24px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|||on|||||” header_text_align=”right” header_text_color=”#9ea6b1″ header_font_size=”50px” header_line_height=”1.3em” custom_margin=”||5px|||” global_colors_info=”{}”]<\/p>\n

Faq<\/h1>\n

[\/et_pb_text][lwp_divi_breadcrumbs home_text=”In\u00edcio” link_color=”#9EA6B1″ separator_color=”#9EA6B1″ current_text_color=”#9EA6B1″ _builder_version=”4.27.4″ _module_preset=”default” module_font=”–et_global_body_font|600||on|||||” module_text_align=”right” text_orientation=”right” global_colors_info=”{}”][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion icon_color=”#777777″ _builder_version=”4.27.4″ _module_preset=”default” toggle_line_height=”1.3em” hover_enabled=”0″ custom_css_toggle=”margin-bottom:10px;” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How to reach the Airauto's car collecting and return area at Faro Airport?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

After your flight arrival at Faro Airport follow this visual instructions<\/a> to reach Airauto’s facilities.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I pick up or return the vehicle at a different place other than Faro Airport?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes, if available at the search form.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the minimum age required to rent a car with Airauto?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

The minimum age to rent a car in Portugal is 18 years old. The driver must hold a full license for at least 2 years with no major infringements. If the driver is under 24, a young driver fee will be applied. An International Driver\u2019s License (IDL) is required if the renter\u2019s national driver\u2019s license is not in Roman alphabet (e.g. Arabic, Greek, Russian or Chinese). International driver\u2019s license must be accompanied by the original domestic license of the driver. UK license holders must present driver\u2019s license and photo at the time of rental.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I remove the excess fee in my car rental contract insurance?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. To do so you must purchase the full insurance package (SCDW and TWL).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I drive to Spain or other countries in Europe?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

You are only allowed to drive in Spain if you select the extra insurance for Spain in the booking form. Other countries beside Portugal and Spain are not allowed. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How and when will I know that my car hire booking is confirmed?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Within 24 hours after your reservation request, you will receive full confirmation of your reservation.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the Airauto's fuel policy?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

You must return the vehicle with the same amount of fuel when it was collected. Missing fuel will be charged on your return. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the payments methods supported by Airauto?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

We accept cash – in Euros – and major credit cards – VISA, Mastercard. We only accept American Express for pre-reservations on our website through Paypal. We do not accept American Express payments at the counter. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What does the the standard insurance include?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Standard Airauto’s Faro Airport car hire insurance includes: Collision Damage Waiver (CDW) with an excess fee according to the vehicle type; Third Party liability (TP); Theft Waiver (TW) and breakdown assistance. The excess fee is shown in the car listing (step 2) under rating details & conditions. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide GPS satellite navigation?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. Optional extra – 6\u20ac per day.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide roof racks?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

No. Roof racks are not available. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request a diesel vehicle?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. The car’s fuel is shown in the vehicle details.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request an automatic vehicle?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. When choosing your car rental type, select automatic.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I make changes to my booking?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

If you wish to alter any details from your online booking, send us an email with your booking ID and the respective changes.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide baby seats and booster seats?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. You can choose them as extras in the booking form, where their prices are shown, or you can ask for them at the counter.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I rent a car with more than one driver assigned?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. When booking your car rental in Step 3, select the amount of additional drivers you want. An extra price per rental contract will be charged for each additional driver. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request mobile Wi-Fi devices?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes. You can request it directly at our desk in Faro Airport.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” border_width_all=”1px” border_color_all=”#ececec” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”–et_global_heading_font|900||on|||||” header_3_text_color=”#5c5c5c” header_3_font_size=”18px” header_3_line_height=”1.3em” background_color=”#f5f6f8″ custom_margin=”||0px||false|false” custom_padding=”25px|20px|25px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Help Center<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”25px|20px|25px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Available from 09:00 to 18:30. We are at your disposal to make sure you find the perfect rent-a-car for your trip to Portugal.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_5_font=”–et_global_heading_font|500|||||||” header_5_text_align=”center” header_5_font_size=”18px” header_5_line_height=”1.3em” text_orientation=”center” custom_margin=”||0px||false|false” custom_padding=”25px|20px|25px|20px|true|true” border_width_top=”1px” border_color_top=”#ececec” border_style_top=”dashed” border_width_bottom=”1px” border_color_bottom=”#ececec” border_style_bottom=”dashed” global_colors_info=”{}”]<\/p>\n

(+351) 289 300 200<\/h5>\n

(Call to the national fixed network)<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” link_font=”–et_global_body_font|600|||||||” link_text_color=”#5c5c5c” link_font_size=”18px” header_5_font=”–et_global_heading_font|500|||||||” header_5_font_size=”18px” header_5_line_height=”1.3em” text_orientation=”center” custom_padding=”25px|20px|25px|20px|true|true” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#314A89″]<\/p>\n

HEAD OFFICE
Estrada do Aeroporto, 427-A
8005-146 Vale das Almas
Faro – Portugal<\/p>\n

info@airauto.pt<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Faq

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<\/span> In\u00edcio<\/span><\/a><\/span> 9<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>After your flight arrival at Faro Airport follow this visual instructions to reach Airauto’s facilities.Yes, if available at the search form.The minimum age to rent a car in Portugal is 18 years old. 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